A very interesting 'matrix' for understading the issues associated with introducing innovation based on technology. Dave Wilcox has developed a framework for clarifying the challenges and explains:

The point of it is that you need to deal with cultural change as well as technology change at the same time. If you try and bring technology in without commitment from the top, regard to working practices and so on, you'll get resistance... or lots of systems that don't work. And if you try and innovate without using appropriate tools you could be frustrated in your purpose.

He also makes a valid but frustrating point about introducing blogs and similar collaborative tools to companies:

In discussion about the barriers to introducing blogs and similar tools, there was some amazement that senior management could possible fail to see the benefit of such powerful collaborative tools. My feeling was that these managers weren't so dumb, and could spot something that potentially challenged their control a mile off, even if they didn't quite understand how it work.

Yes, but the point is that command and control don't work no more...

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